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Delivery & Return Policy

Effective Date: March 7, 2026
Website: https://mochibloom.com/
Company: Mochi Bloom LLC
Address: 7284 W PALMETTO PARK RD, STE 101, Boca Raton, FL 33433
Email: sales@mochibloom.com
Phone: 786-452-3720

Mochi Bloom LLC (“Mochi Bloom,” “we,” “us,” or “our“) ships frozen products that require special handling. This Delivery & Return Policy explains how we process, ship, deliver, and address issues relating to orders placed through our website.

This Policy is incorporated into and forms part of our Terms of Use. By placing an order through our website, you agree to this Policy and our Terms of Use.

  1. Product Storage and Handling

Mochi Bloom products are perishable frozen products and must be handled properly upon delivery.

Storage Recommendation: Keep Frozen. Store at -0.4°F (-18°C) or below. Do Not Refreeze After Thawing. Thaw 5 minutes before eating.

You are responsible for promptly bringing the shipment inside and placing the product into an appropriate freezer immediately after delivery.

  1. Shipping Methods and Delivery Providers

We may ship using Shopify-supported shipping and order fulfillment tools, as well as third-party carriers and delivery providers, including FedEx, UPS, and independent third-party delivery vendors, depending on destination, timing, and product availability.

Shipping methods, estimated delivery windows, and available services may vary by order, season, destination, and carrier capacity.

  1. Order Processing

Orders are generally processed in the order received, subject to payment authorization, inventory availability, weather, operational capacity, and carrier schedules.

Because Mochi Bloom ships frozen products, we may delay shipment when necessary to avoid weekends, holidays, weather disruptions, carrier interruptions, or other conditions that could increase the risk of spoilage or unsuccessful delivery.

Placing an order does not guarantee same-day or next-day shipment unless explicitly stated at checkout.

  1. Shipping Charges and Promotions

Product prices shown on the Site do not necessarily include shipping, delivery, insulated packaging, refrigerants such as dry ice, handling, or other cold-chain fulfillment charges unless expressly stated otherwise.

Applicable shipping, delivery, handling, and cold-chain charges, if any, will be shown at checkout before you complete your order.

From time to time, Mochi Bloom may offer free shipping or other promotional delivery terms on qualifying orders. Any such offer is subject to the specific terms presented on the Site at the time of purchase, including any quantity thresholds, order minimums, destination limitations, carrier limitations, delivery windows, or promotional conditions, and may be modified or discontinued at any time.

  1. Delivery Timing and Risk Conditions

Any shipping or delivery dates shown at checkout or in communications are estimates only and are not guaranteed unless expressly stated otherwise.

Frozen shipments are sensitive to time, weather, and handling conditions. Delivery performance may be affected by carrier delays, weather events, service interruptions, incorrect addresses, access issues, apartment or gate restrictions, recipient unavailability, or delays after a package is marked delivered.

To reduce risk, we strongly recommend that someone be available to receive the shipment on the expected delivery date and that the package be opened and transferred to a freezer immediately upon arrival.

  1. Shipping Addresses and Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, gate, business name, access instructions, and any other delivery details needed for successful delivery.

Mochi Bloom is not responsible for delays, failed deliveries, loss, or product condition issues caused by incorrect or incomplete addresses, delivery access problems, or recipient unavailability.

If a package is returned, refused, abandoned, undeliverable, or destroyed because of an incorrect address, failed delivery attempts, or inability to complete delivery, the order may not be eligible for refund or replacement.

  1. Delivery of Frozen Products

Our products may be shipped in insulated packaging and may include refrigerants such as dry ice or other cold-chain materials designed to help maintain frozen condition during transit.

Dry ice and other refrigerants must be handled carefully. Do not touch dry ice directly with bare hands. Keep packaging materials away from children and pets. Follow any safety instructions included with the shipment.

The presence of dry ice or cold packaging upon arrival does not guarantee any specific internal temperature, and the absence of visible dry ice at the time of delivery does not automatically mean the product is defective, as refrigerants may dissipate during transit.

  1. Inspection Upon Delivery

You should inspect your order immediately upon delivery.

If your order arrives damaged, incomplete, incorrect, or in an obviously unusable condition, you must contact us as soon as possible at sales@mochibloom.com and preferably within 12 hours of delivery.

To help us evaluate the issue, please include:

  • your order number;
  • a description of the issue;
  • clear photos of the outer packaging;
  • clear photos of the product and internal packaging; and
  • if applicable, photos of the shipping label and delivery condition.

Failure to notify us promptly may limit our ability to investigate or offer a replacement, refund, or other resolution.

  1. Returns

Because Mochi Bloom products are perishable frozen food items, all food sales are generally final. We do not accept returns of shipped frozen products.

For food safety, quality control, and product integrity reasons, products that have left our control cannot be returned to inventory or resold.

  1. Refunds, Replacements, and Order Issues

We may, in our sole discretion, review requests for refund, replacement, store credit, or other resolution in cases involving:

  • products damaged in transit;
  • incorrect items shipped;
  • missing items;
  • significant delivery issues attributable to us or our shipping process; or
  • other verified order problems.

Any refund, replacement, store credit, or other remedy is offered at Mochi Bloom’s discretion and may require timely notice, supporting photographs, carrier review, and verification of the reported issue.

We reserve the right to deny claims that are unsupported, late, inconsistent with tracking data, caused by customer error, or otherwise not attributable to Mochi Bloom.

  1. Non-Refundable Situations

Without limiting our rights, orders may be non-refundable and non-replaceable in situations including:

  • delays caused by weather, carrier disruption, or events outside our reasonable control;
  • packages left unattended after delivery;
  • recipient unavailability;
  • incorrect, incomplete, or outdated shipping information;
  • apartment, gate, building, concierge, or access issues;
  • failed delivery attempts;
  • requests made after the reporting window;
  • minor softening or partial thawing that does not render the product unusable; or
  • dissatisfaction based on personal taste or preference.
  1. Order Cancellations and Changes

Because frozen-product fulfillment may begin quickly, order cancellations or changes are not guaranteed once an order has been placed.

If you need to request a cancellation or change, contact us immediately at sales@mochibloom.com. If the order has already been processed, packed, released for shipment, or shipped, we may be unable to cancel or modify it.

  1. Delivery Delays Beyond Our Control

Mochi Bloom is not liable for shipping delays, failed deliveries, spoilage risk, or losses caused by events beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, labor interruptions, public emergencies, holidays, regulatory actions, or other force majeure events.

  1. Shipping Availability by Destination

Shipping availability may vary by destination, season, weather, carrier service levels, and cold-chain feasibility.

Delivery to certain locations, including Alaska, Hawaii, remote areas, or other destinations with limited carrier service, may be unavailable, restricted, delayed, or subject to additional charges depending on the carrier and service options available at the time of order.

Mochi Bloom reserves the right to limit, decline, delay, or cancel shipment to any destination if we determine, in our sole discretion, that the available delivery method is not suitable for frozen product fulfillment.

  1. No Resale Quality Guarantee After Delivery

Once an order is delivered, storage, freezer conditions, handling, and food safety become the responsibility of the recipient. Mochi Bloom is not responsible for product quality issues resulting from delays in bringing the package inside, improper freezer storage, thawing after delivery, or refreezing after thawing.

  1. Contact Us

If you have questions about shipping, delivery, or an order issue, please contact:

Mochi Bloom LLC
7284 W PALMETTO PARK RD, STE 101
Boca Raton, FL 33433
Email: sales@mochibloom.com
Phone: 786-452-3720
Website: https://mochibloom.com/